Terms of service

Last Updated: 22 October 2026

Welcome to Benkqin. These Terms of Service govern your access to and use of our website and the purchase of clothing products through our online store.

By accessing our website or placing an order, you agree to these terms, subject to applicable law. Please read them carefully before using our services.

1. General Conditions

Benkqin operates an online clothing store through which customers can browse and purchase fashion products.

You agree to use our website only for lawful purposes and in compliance with these terms.

We reserve the right to restrict access, refuse transactions, or cancel orders where reasonably necessary, including in cases of suspected fraud, misuse, product unavailability, or technical errors, subject to applicable law.

2. Products and Descriptions

We make reasonable efforts to display accurate product photographs, descriptions, fabric details, sizes, colours, and other product information.

Actual colours may vary slightly depending on your device, display settings, lighting, or photography conditions. Garment measurements may also have minor variations.

Customers should review the product details and size chart carefully before placing an order.

If you need assistance with sizing or product information, contact benkqin.official@gmail.com before purchasing.

3. Pricing and Payment

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Prices, product availability, and promotional offers may change from time to time. Any applicable shipping charges, taxes, or additional fees will be disclosed as required before the purchase is completed.

Payment must be completed using an available online payment method displayed at checkout.

Cash on Delivery (COD) is not available at Benkqin.

Online transactions are processed through the applicable payment service provider and are subject to its terms and security procedures.

4. Orders and Acceptance

When you place an order, you submit a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been dispatched or finally accepted.

Benkqin may need to review or cancel an order in circumstances such as product unavailability, pricing or listing errors, payment issues, or suspected fraudulent activity.

If payment has already been received for an order that is cancelled, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.

5. Returns and Refunds

Benkqin does not accept regular returns for change of mind, incorrect size selection, or personal preference.

Damaged, defective, or incorrect products may be eligible for a replacement, refund, or other appropriate resolution after review.

Customers should report such issues within 48 hours of delivery by emailing benkqin.official@gmail.com and providing the relevant order details and supporting evidence.

Please refer to our Return and Refund Policy for further information.

Nothing in these terms excludes or restricts remedies required under applicable consumer-protection laws.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Free shipping is available on eligible orders above [₹1200]. Shipping charges and estimated delivery timelines will be displayed or communicated as applicable.

Delivery estimates are indicative and may be affected by courier operations or unforeseen circumstances.

Please ensure that your shipping address and contact information are accurate when placing an order.

7. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to eligibility conditions, validity periods, product exclusions, and usage limits.

Offer conditions will be displayed on the website or in the relevant promotion.

Unless expressly stated otherwise, offers cannot be combined with other promotions.

8. Intellectual Property

All content on the Benkqin website, including product images, photographs, logos, graphics, written descriptions, layouts, and designs, belongs to Benkqin or its respective rights holders and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, or commercially use such content without appropriate permission, except where permitted by law.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Provide false or misleading information when placing orders.

  • Attempt unauthorized access to our website or systems.

  • Introduce malicious software or interfere with website functionality.

  • Copy or misuse our content or intellectual property.

  • Engage in activities that disrupt the website or harm other users.

10. Third-Party Services

Our website may use third-party services, including Shopify, payment gateways, analytics providers, and courier partners.

These services may be governed by their own terms and privacy policies. Benkqin does not control every aspect of their independent operations.

Your use of third-party services may therefore be subject to additional terms.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using the website, you acknowledge that your information may be processed as described in that policy, subject to applicable consent and legal requirements.

12. Limitation of Liability

Benkqin makes reasonable efforts to maintain accurate product information and reliable website functionality.

To the extent permitted by applicable law, Benkqin will not be liable for indirect or consequential losses arising from website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including statutory consumer rights and remedies.

13. Changes to These Terms

Benkqin may update these Terms of Service from time to time to reflect changes in our business, website, or legal obligations.

Revised terms will be published on this page with an updated date. Changes will apply as permitted by applicable law.

14. Governing Law

These terms are governed by the laws of India.

Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable law. Nothing in this section limits a consumer's right to approach an appropriate consumer commission or other competent authority.

15. Contact Information

For questions about these Terms of Service, contact:

Business Name: Benkqin
Email: benkqin.official@gmail.com
Phone: +91 96298 07042  , +91 96291 77042
Business Address: No. 281, 3rd floor, SpazeOne Managed office, Arima Wakefield, Avinashi Road, Coimbatore-641 004, Tamil Nadu, India.