Privacy policy

Last Updated: 22 October 2026

At Benkqin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or purchase products from our online clothing store.

By using our website, you acknowledge this policy, subject to any consent requirements under applicable law.

1. Information We Collect

We may collect the following types of information when you browse our website, place an order, or contact us.

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order Information

  • Products purchased

  • Order number and order history

  • Payment status and transaction references

  • Shipping and delivery details

  • Return, refund, or customer support requests

Technical Information

  • IP address

  • Browser type and device information

  • Website activity and browsing interactions

  • Cookie and similar tracking information, where applicable

Communication Information

We may retain information you provide when contacting our customer support team at benkqin.official@gmail.com.

2. How We Use Your Information

Benkqin may use your information to:

  • Process and fulfil orders.

  • Confirm payments and coordinate deliveries.

  • Handle cancellations, refunds, and product-related complaints.

  • Respond to customer enquiries.

  • Send order confirmations and delivery updates.

  • Improve website functionality and the shopping experience.

  • Detect fraud and protect the security of our website.

  • Comply with applicable legal, tax, and regulatory requirements.

  • Send promotional messages where permitted by law and, where required, with your consent.

3. Payment Information

Online payments may be processed through third-party payment gateways.

Benkqin receives relevant payment confirmations and transaction details needed to manage orders. We do not intentionally store complete payment card details on our own systems unless an authorized payment arrangement specifically permits it.

Payment processing is subject to the payment provider's applicable terms and privacy policy.

Cash on Delivery is not available on the Benkqin website.

4. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify and related e-commerce service providers.

  • Payment gateways and payment processors.

  • Shipping and logistics providers.

  • Website analytics and technical service providers.

  • Customer support and communication platforms.

  • Government authorities or regulators where legally required.

We do not sell your personal information to third parties.

Service providers may process information according to their own privacy terms and applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, and understand how visitors interact with our store.

You may manage cookies through your browser settings and any consent controls made available on our website. Disabling certain cookies may affect website functionality.

6. Data Security

Benkqin takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we will handle it in accordance with applicable retention and deletion requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent or opt out of promotional communications.

Certain information may need to be retained to fulfil legal obligations or resolve disputes.

To make a privacy-related request, email benkqin.official@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites or services. Benkqin is not responsible for the independent privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

Benkqin may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements.

Any updates will be published on this page with the revised date.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

Store Name: Benkqin
Email: benkqin.official@gmail.com
Phone: +91 96298 07042  , +91 96291 77042
Business Address: No. 281, 3rd floor, SpazeOne Managed office, Arima Wakefield, Avinashi Road, Coimbatore-641 004, Tamil Nadu, India.

We will handle privacy requests in accordance with applicable Indian data-protection laws.