Shipping policy
Last Updated: 22 October 2026
At Benkqin, we aim to deliver your clothing orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are generally processed within [1–3 business days] after successful payment confirmation.
Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
Processing times are estimates and may vary depending on product availability, order volume, and operational circumstances.
2. Shipping Charges and Free Shipping
Benkqin offers free shipping on eligible orders above [₹1200].
For orders below the applicable minimum order value, shipping charges of [₹50] may apply.
The applicable shipping charge and eligibility for free shipping will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offer may be subject to additional conditions displayed on the website.
3. Estimated Delivery Times
Estimated delivery timelines are:
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Within Tamil Nadu: [2–5 business days]
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Other locations in India: [3–7 business days]
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Remote locations: Additional time may be required.
These timelines are indicative and may vary depending on the destination, courier partner, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Where applicable, the estimated delivery period will be communicated during checkout or through order updates.
4. Order Confirmation and Tracking
After your order is successfully placed, you may receive an order confirmation by email or another available communication channel.
Once your order is dispatched, tracking details may be shared through email, SMS, or another available channel.
You can use the tracking details to monitor your shipment through the relevant courier service.
5. Shipping Address
Customers are responsible for providing accurate shipping information, including their full address, postal code, and contact number.
Please contact us as soon as possible if you notice an error in your shipping details. Address changes may not be possible after an order has been dispatched.
6. Failed Delivery Attempts
If a courier partner cannot deliver your order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipment may be held or returned to Benkqin.
We will make reasonable efforts to assist with delivery-related issues. Any re-shipping arrangements or additional charges will be communicated where applicable and permitted by law.
7. Payment Methods
Benkqin currently accepts the online payment methods displayed at checkout.
Cash on Delivery (COD) is not available. Customers must complete payment using an available online payment method before their order can be processed.
8. Damaged, Incorrect, or Missing Items
If your parcel arrives damaged, appears tampered with, or contains an incorrect or missing item, please contact benkqin.official@gmail.com within 48 hours of delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs or videos of the parcel and the item received.
Our team will review the issue and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
9. Delivery Delays
Although we make reasonable efforts to deliver orders within the estimated period, delays may occur due to courier disruptions, extreme weather, transportation issues, public holidays, or other unforeseen circumstances.
If your shipment is significantly delayed or appears to be lost, please contact us so we can investigate with the courier partner.
10. Contact Us
For shipping, tracking, or delivery assistance, contact:
Store Name: Benkqin
Email: benkqin.official@gmail.com
Phone: +91 96298 07042 , +91 96291 77042
Business Address: No. 281, 3rd floor, SpazeOne Managed office, Arima Wakefield, Avinashi Road, Coimbatore-641 004, Tamil Nadu, India.
All shipping arrangements are subject to applicable Indian consumer-protection laws.