Refund policy

Last Updated: 22 October 2026

At Benkqin, we are committed to providing quality clothing and a satisfying shopping experience. Please read our Return and Refund Policy carefully before placing your order.

1. Return Policy

Benkqin does not accept returns for reasons such as a change of mind, incorrect size selection, or personal preference.

However, if you receive a damaged, defective, or incorrect product, you may contact us for assistance and an appropriate resolution in accordance with this policy and applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at benkqin.official@gmail.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the product and the issue.

  • Photographs of the packaging, where relevant.

Our team will review your request and provide further instructions. Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.

Please retain the product and its packaging until your request has been reviewed.

3. Eligibility Conditions

To help us assess your request, please ensure that:

  • The issue is reported within the specified reporting period.

  • The product and packaging are retained for inspection, where required.

  • The order details and supporting evidence are provided accurately.

These conditions do not limit any rights or remedies available to consumers under applicable law.

4. Refund Process

Once your request has been reviewed and a refund is approved, we will initiate the refund through the original payment method wherever possible.

Refunds are generally processed within 5–10 business days after approval, although the time taken for the amount to appear in your account may depend on your bank or payment provider.

For orders paid online, refunds will ordinarily be made to the original payment method. If another refund method is necessary, our team will communicate the available options.

Benkqin does not offer Cash on Delivery (COD).

5. Return Shipping Charges

For approved claims involving damaged, defective, or incorrect products, Benkqin will arrange or cover the applicable return shipping costs.

Any other return request will be considered only where Benkqin expressly approves it or where required by applicable law. Shipping charges for such approved returns will be communicated before the return is arranged.

6. Exchanges and Replacements

Replacements or exchanges for damaged, defective, or incorrect products are subject to product availability and the outcome of our review.

If a replacement is unavailable, we will communicate an appropriate alternative, including a refund where applicable.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at benkqin.official@gmail.com.

Cancellation requests are subject to the order's processing and dispatch status and applicable law. If an order cannot be cancelled after dispatch, please contact us for assistance.

Any eligible refund for a cancelled order will be processed in accordance with applicable law and our refund procedures.

8. Contact Information

For return and refund assistance, contact

Store Name: Benkqin
Email: benkqin.official@gmail.com
Phone: +91 96298 07042  , +91 96291 77042
Business Address: No. 281, 3rd floor, SpazeOne Managed office, Arima Wakefield, Avinashi Road, Coimbatore-641 004, Tamil Nadu, India.

Benkqin reserves the right to review return and refund requests individually. Nothing in this policy excludes or restricts consumer rights available under applicable Indian law.